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By definition, a call center is a centralized place where call
are answered.
However, call centers no longer handle solely
calls, nor do they need to be centralized. Sometimes the label of "contact
center" is
used to reflect that other forms of communication (such as email and
text chat) are also handled. Additionally, call centers can encompass
multiple locations, working together on one integrated system. In fact,
call center agents are even able to log in from their home and process
calls remotely.
The pages on this website will give you some useful background about
starting a call center, including providing a
call center industry overview,
answering call center FAQs (frequently
asked questions), suggesting a call center action plan
for implementation, defining relevant
call center terms, and offering
links to
relevant websites. Looking to market your outsource call center?
Great
domain names are available. [home]
[overview]
[FAQs]
[action plan]
[articles]
[links]
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