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Resources:
Call Center Buyer's Guide
(courtesy of Connections Magazine)
The
Small Business Tech (important technical information)
Associations:
ATA
(American of Teleservices Association)
CAM-X (Canadian
Call Management Association)
CCNG (Call Center Network Group)
Publications:
Connections Magazine (for teleservice agencies and outsource
call centers)
AnswerStat
magazine (for medical and hospital-based call centers)
Miscellaneous:
Peter
DeHaan's blog for comments and commentary
Article Weekly for more articles
How
to Start An Answering Service (how to start an answering
service)
Find An Answering Service (search for an answering service)
Find A Teleservice Agency (search for a call center)
TAS Trader
and TAS
Websites for telephone answering services
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