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Overview Table of Contents

Call Center Overview

The Call Center Matrix

Call Center Direction

Inbound Call Centers

Outbound Call Centers

Call Center Blending

Call Center Function

In-house Call Centers

Outsourcing Call Centers

Offshore Call Centers

In-house, Inbound Call Centers

In-house, Outbound Call Centers

Outsourcing, Inbound Call Centers

Outsourcing, Outbound Call Centers