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Those who operate call
centers, classify their activity in two ways.
The first is if they handle
inbound
traffic or
outbound traffic; the second is whether they are an
in-house
or
outsource operation. Therefore,
there are four possible outcomes.
- An
in-house call center, doing
inbound work
- An
in-house call center, doing
outbound work
- An
outsource call center,
doing inbound work
- An
outsource call center,
doing outbound work
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